We understand that plans can sometimes change.
- Your £50 deposit is non-refundable and secures your chosen date and time exclusively for your event.
- If you need to postpone your booking more than 14 days before your event, we’ll happily transfer your booking to a new available date within six months.
- Cancellations made within 14 days of the event may incur charges, as we are unlikely to be able to rebook the date.
- Cancellations made within 7 days of the event will require the full balance to be paid.
- In the unlikely event that The Mascot Mum has to cancel due to exceptional circumstances, you will be offered either a full refund or the opportunity to transfer your booking to a new available date.
We’re always happy to work with our clients wherever possible and will do our best to find a fair solution if unexpected circumstances arise.